Refund policy
Refund Policy
Overview
At EU Resells, we aim to provide a reliable customer experience and clear information regarding refunds and digital purchases.
Please review this Refund Policy carefully before completing your purchase.
Products sold through EU Resells are delivered electronically.
Because digital content can be accessed immediately after purchase, refund and withdrawal rights may differ from those applicable to physical goods.
Where applicable, customers may be asked before purchase to:
- expressly consent to the immediate delivery of the digital content; and
- acknowledge that once delivery or access begins, they may lose their statutory right of withdrawal.
Where the requirements of applicable law have been satisfied and access to the purchased digital content has begun, the statutory right of withdrawal may no longer apply. Under EU consumer rules, this exception requires prior express consent, acknowledgment of the loss of the withdrawal right, and the required confirmation from the trader. Eur-Lex
Nothing in this Refund Policy limits any consumer rights that cannot legally be excluded.
Refund Eligibility
We will review refund requests where there is a genuine issue with the purchase.
A refund, replacement, corrected access, or another appropriate solution may be considered in circumstances including:
- Technical failure preventing access to the purchased content
- Delivery failure where the purchased content was not successfully provided
- Duplicate payment for the same order
- Incorrect content delivered compared with the product purchased
- Material misrepresentation, where the content received materially differs from what was clearly described at the time of purchase
- Permanent unavailability of an essential resource, where an important part of the purchased content is no longer accessible and we cannot provide an appropriate replacement
- Any other situation where a refund or remedy is required under applicable consumer law
We may first attempt to resolve the issue by restoring access, correcting the delivery, updating the resource, or providing an appropriate replacement.
Supplier or Resource Availability
Information, links, resources, or third-party services referenced in our products may change over time.
If a third-party resource becomes unavailable, we may attempt to:
- provide updated information;
- provide an alternative resource;
- restore access where possible; or
- offer another reasonable solution.
Where an essential part of the purchased product has become permanently unavailable and no reasonable replacement can be provided, we may consider a refund based on the circumstances.
Situations That Normally Do Not Qualify for a Refund
Subject to applicable consumer law, refunds will generally not be provided solely because:
- you changed your mind after receiving access;
- you no longer wish to use the purchased content;
- you failed to read the product description before purchasing;
- you expected information or features that were not advertised;
- you did not use the purchased content;
- a third party later changes its prices, availability, catalogue, terms, or services;
- you did not achieve a particular resale, revenue, profit, or business result.
This does not affect any mandatory legal rights available to you.
Right of Withdrawal for EU Consumers
Consumers in the European Union generally have a statutory withdrawal period for distance contracts, subject to legal exceptions.
For digital content not supplied on a tangible medium, the right of withdrawal may be lost once performance begins where:
- the customer has given prior express consent for delivery to begin during the withdrawal period;
- the customer has acknowledged that beginning delivery means losing the right of withdrawal; and
- EU Resells provides the required confirmation.
These conditions come directly from Article 16(m) of Directive 2011/83/EU. Eur-Lex
If these requirements have not been satisfied, your statutory rights may still apply.
How to Request a Refund or Support
If you experience a problem with a purchase, contact:
Please include:
- Your order number
- The email address used for your order
- The product purchased
- A clear description of the issue
- Screenshots or other supporting information where relevant
Please contact us as soon as reasonably possible after discovering the issue.
We will review the circumstances of the request and respond as quickly as reasonably possible.
Fraudulent or Abusive Requests
We reserve the right to investigate refund requests involving suspected:
- fraud;
- chargeback abuse;
- false claims;
- manipulation of evidence; or
- other misuse of our services.
This does not limit legitimate consumer rights or the right to dispute a transaction through applicable legal or payment-provider procedures.
Payment Provider Disputes
If you believe there is an issue with your purchase, we encourage you to contact us first so that we have an opportunity to investigate and resolve the matter.
Nothing in this policy prevents a customer from exercising rights available through their payment provider or under applicable law.
Final Note
EU Resells aims to resolve legitimate issues fairly and promptly.
Refund decisions will take into account:
- the circumstances of the purchase;
- whether access or delivery occurred;
- whether the product materially matched its description;
- whether the issue can reasonably be corrected; and
- any rights available to the customer under applicable consumer law.
EU Resells operates this website.
Contact: info@euresell.com
The important part is that I would not use SupplierEU’s exact line “all sales are final once delivered” as an absolute rule. EU law is more specific than that, and Article 16(m) requires the consent/acknowledgment/confirmation process before the withdrawal exception applies. Eur-Lex
Also, at checkout, use an unticked consent checkbox rather than relying only on this policy.